Description
The House of Mercier is excited to announce an opportunity for Remote Customer Support Representatives, offering a fantastic chance to join our team without the need for prior experience. This role allows you to work from the comfort of your own home while being part of a dynamic and supportive environment. As a Customer Support Representative, you will play a crucial role in assisting our valued customers with their inquiries and needs. Your responsibilities will include providing information, resolving issues, and ensuring a remarkable customer experience. If you're enthusiastic, ready to learn, and passionate about providing excellent service, we would love to hear from you!
Responsibilities
- Provide friendly and effective customer support through various channels such as phone, email, and chat.
- Answer customer inquiries related to products, order status, and general support.
- Assist in resolving customer complaints and issues, ensuring satisfaction.
- Process customer orders accurately and maintain records of interactions.
- Learn about our products and services to effectively assist customers.
- Collaborate with team members to improve customer service processes.
- Build positive relationships with customers through excellent communication and engagement.
Requirements
- No previous customer service experience is required; we welcome entry-level candidates.
- Strong verbal and written communication skills are essential.
- A positive attitude and a willingness to learn are crucial for success in this role.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer skills and familiarity with common software tools.
- Enthusiasm for providing exceptional customer service and satisfaction.
- A passion for luxury products is a plus, but not required.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
