Overview
About the Role - The Law Enforcement Response (LER) Associate will sit on Instacart’s Safety & Claims team and report to the Law Enforcement Response and Information Security Ops Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality.
About the Team - Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.
About the Job
- Field time-sensitive inquiries (including emergency requests) from law enforcement regarding Instacart’s policies around disclosing user data
- Communicate Instacart’s user information disclosure policies to internal and external parties with empathy, professionalism, and diplomacy
- Conduct complex investigations to identify users and pull records
- Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
- Review and provide feedback on your team members’ responses
- Independently handle case management tasks, ensuring that the request queue is organized and up-to-date
- Take on program management tasks such as QA, process improvements, and metrics reporting
About You
Minimum Qualifications
- Bachelor's degree or job-related equivalent experience in lieu of degree
- 2+ years of experience in legal operations, privacy operations, or a similar field
- Excellent writing skills
- Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
- Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
- Comfortable using Google Drive to collaborate with colleagues
- Comfortable with basic data analysis using Excel or Google Sheets
- Familiarity with legal language and US/CAN criminal justice system
- Interest in issues related to law, public safety, and privacy
Preferred Qualifications
- Familiarity with applicable privacy laws and regulations
- Experience using investigative tools to conduct searches and identify records based on minimal information
- Basic understanding of SQL
- Comfortable using Adobe Acrobat or similar PDF editing software
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