Description
Company Description
We are online education platform. We help for youth unemployment India. Who can teach work from home. Any topic.
Job Description
Job Description: Chat Support (Remote)
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Share your updated CV on WhatsApp9079400361
Qualifications
Any Graduation
Additional Information
We are New Learning and we are different