Company Description
Company Name: YUPRO Placement
Job Description
The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.
RESPONSIBILITIES, other duties may be assigned.
Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server support
Provide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phones
Provide onsite assistance for Systems Engineers when needed
Install new or maintain existing desktops based on specifications
Participate in the design of new or changing systems
Participate in functional test planning and testing for the assigned functional area(s) or project(s)
Participate in problem solving and troubleshooting for the assigned task(s),functional area(s) or project(s)
Share knowledge by effectively documenting work
Stay current with changes in the technical area of expertise
Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
Provide weekly status reports on individual projects and tasks
BASIC QUALIFICATIONS
Associates degree or equivalent professional experience
Two or more years of help desk, technical support, or desktop support experience
One or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.
Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEP
Working knowledge of Active Directory, basic Windows security, and file and share permissions
Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
One or more years of experience with Exchange user administration
Familiarity with ServiceNow
A+ Certification
KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter with the ability to work independently in a fast-paced team environment
Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
How to Apply:
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All steps of process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) so that YUPRO Placement can advocate for you and provide support.
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Step 1: Complete application on New Grad job board by submitting your resume and completing details requested below
- Step 2: Check your inbox for an email with subject line “Your YUPRO Placement Application: Next Steps” and navigate to the link provided and submit your application according to the email directions
