Remote positions open to the US only.
The Compliance Content Specialist Manager is a key contributor leading an international team of content specialists responsible for supporting the revenue team, prospects, and customers in positioning, promoting, onboarding, and implementing KnowBe4’s compliance plus content library. The ideal candidate has strong leadership and interpersonal skills, is a master of the compliance plus content available to our customers, and is knowledgeable on the best practices for implementing compliance training programs in a global market. This role will refine processes, solicit and provide feedback, conduct research, develop documentation, and reporting, and support the team through coaching and feedback to provide top-tier support through email, phone, and video calls.
Responsibilities:
- Lead and manage an international team of compliance content specialists, overseeing their day-to-day activities and performance
- Supervise the team's support of internal and external customers with onboarding, implementation, and product usage of the compliance plus content library
- Oversee and participate in client-facing meetings through video calls, ensuring team preparedness and effectiveness
- Guide team members in conducting compliance content needs analysis and making real-time content recommendations to clients
- Coordinate collaboration between compliance content specialists and security awareness training content specialists to ensure comprehensive customer support across both libraries
- Oversee the creation and quality of compliance-related collateral for internal and external communication and product education
- Manage the process of market analysis for compliance content and products, including collateral and promotional materials.
- Establish and maintain a system for reviewing new content monthly and updating recommended training content documentation for US and international clients
- Lead the analysis and communication of top-used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content
- Engage in cross-departmental collaborations
- Supervise the collection and review of customer feedback regarding content topics and quality, including requests for new topics
- Manage communication with publishers to inform content roadmaps based on customer feedback
- Ensure the team maintains a global perspective, staying attuned to compliance law updates, cultural expectations of content globally, and available localizations for customers
- Drive continual improvement of processes, quality, and efficiency within the team and across related departments
- Develop and implement strategies to optimize the team's performance and content delivery
- Conduct regular team meetings and one-on-one sessions to provide guidance, address concerns, and foster professional development
- Ensure a regular cadence of training opportunities for revenue teams
- Represent the compliance content team in cross-functional projects and initiatives
- Stay informed about industry trends and best practices in compliance training and content management, implementing relevant improvements within the team
- Participate in relevant conferences and events
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
Requirements:
- Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
- Excellent communication skills
- Experience working with international teams and global markets
- Experience in customer-facing roles and client management
- Experience with compliance training
- Experience working with internal and external clients in product implementation
- Familiarity with e-learning technologies and instructional design principles
- Experience with development and updating documentation
- Experience advising clients on learning plans
- Experience with content localization
- Experience with project management software
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong leadership and team management abilities
- Excellent verbal and written communication skills
- Advanced knowledge of compliance regulations and best practices
- Strong analytical and problem-solving skills
- Ability to manage multiple projects and priorities simultaneously
- Excellent interpersonal and client relationship management skills
- Proficiency in data analysis and reporting
- Strong presentation and public speaking skills
- Ability to think strategically and implement tactical plans
The base pay for this position ranges from $70,000 - $80,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 3/14/2025.
