LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
LivePerson Voice: LivePerson's revolutionary CCaaS product offers a seamless customer experience across any voice or digital communication channel. Unlike traditional competitors that are optimized for agents and built on selling seat licenses and telco minutes, LivePerson Voice aims to minimize agent seats through increased use of automations with high containment, reduce telco minutes, and overall operating costs while dramatically improving customer satisfaction (CSAT). LivePerson Voice is designed to complete the loop and create a frictionless customer experience. LiverPerson’s VoiceBot is a product offering that provides real-time voice conversations between bots and consumers. It is powered by LivePerson’s VoiceCore Platform, which is a suite of microservices.
You will be working as Technical Lead for LivePerson’s Voice Team to deliver Voice Automations and Voice applications for our brands to resolve common customer interactions and issues. You will have a track record of leading successful software engineering teams.
In this role you will:
- Lead a team of software development engineers
- Designing and developing high-volume, low-latency, enterprise scale applications for mission-critical systems and delivering high-availability and performance
- Design complex high performance backend services using Java
- Design complex solution for Voice based applications
- Development of technical specifications and documentation
- Debug production issues and help maintain existing code
- Participate in on-call rotations
You should be an expert in:
- 8+ years of experience building successful large scale production software systems
- 1- 2 years of experience in leading software engineering teams following agile methods as tech lead or manager - MUST
- 5+ years of experience in Java programming - MUST
- 2+ years of experience integrating with third-party APIs - MUST
- 3+ years Experience debugging/testing distributed microservice applications - MUST
- 3+ year of experience with technologies such as Kafka, Redis and NoSql - MUST
- 3+ years of Experience building RESTful microservices - MUST
- Experience building voice applications is a plus
- 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes
- Experience in Cloud Computing Technologies like GCP, AWS is a plus
- Bachelor's degree in Computer Science or a related field
Benefits:
- Health: Medical, Dental, and Vision
- Time away: Vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
