LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
This is a 12-month fixed term contract.
The Project/Program Manager III is a tenacious delivery manager with a laser focus upon the delivery of LivePerson solutions, meeting the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organization. The PM harnesses the expert delivery capability of LivePerson’s staff and manages the customer expectation throughout the implementation and delivery process.
You will:
- The PM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope, time, cost and quality.
- Once the customer is ready to launch, the PM coordinates testing and training of the delivered solution, maintains support, the PM will work in collaboration with the customer and on-boarding team in order to establish project scope consistent with the customer’s reasonable needs.
- Plan Baseline – Establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson objectives. The project plan will clearly define overall plan, interdependencies and major plan milestones.
- Project Management – Ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The PM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved.
- Project Communication – Communicate plan milestones and general progress through weekly client updates.
- Resource Allocation – Identify all delivery resource needs and request resources in line with plan requirements. The PM is ultimately responsible for the quality of all delivery capability and must escalate any deficiency in order that the agreed delivery plan may be met.
- Helping others - Work with the PM team and other colleagues to coach and guide improvement.
You have:
- 6-8+ years of experience preferred with implementation in a SaaS environment.
- Expert-level project/program management skills, including various project methodologies (Waterfall, Agile, Scrum).
- Proven record of bringing complex projects to market.
- Success with managing multiple projects at once.
- Excellent oral and written communication skills.
- Technologically savvy.
How You Will Help Others:
- Collaborate with Client Service Managers.
- Communicate timelines to Leadership and overall portfolio of project management.
- Keep project on task with Technical Solutions team members.
Benefits:
- Health: medical, dental, vision and wellbeing.
- Time away: vacation, dependent care, holidays, wellness days, and more
- Health: Medical, Dental and EAP.
- Time away: 28 days holiday + up to 5 Care Days.
- Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
- Family: Paid Parental Leave, maternity support.
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Group life insurance, exclusive perks and discounts and more.
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.