Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.
Position Summary
The Senior Field Solutions Engineer (FSE) is a technical industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision solutions.
As a technical industry expert, the FSE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value. The FSE ensures continuous value and product adoption that ultimately drives intersection network and software growth.
Key Accountabilities
Technical consultancy/ Supporting the sales process
The FSE is responsible for learning and understanding the current technical capabilities/systems/tools within the account ecosystem, and identifying and documenting the gaps that exist between the current state and the customer's desired state. This creates a plan of action/recommendations for the agency to successfully move from current state to desired outcome state with support and input from Miovision and Miovision's partners. Document product/feature needs for product design prioritization.
Solution scoping and design
The FSE would support solution design, technical documentation and the implementation plan of current desired integrations as set in the account plan. As the account evolves, the FSE would continuously build on possible integration opportunities and scope out any future integrations with the Miovision products and 3rd party systems. Establish a framework for necessary contributions from various departments and facilitate their collaboration. Work alongside project management teams to successfully monitor progress and implementation of initiatives.
Pilots and Product Demonstrations
The FSE would design and manage all product demonstrations highlighting the value of all Software and applications. The FSE would also manage all pilot installations and proof of value demonstration.
Product approval and specification process
With support from the APL team, work to achieve product approvals in assigned territory. In addition, work with customers and prospects to update their ITS specifications to incorporate Miovision Master Specification.
Complex issue resolution and customer advocacy
The FSE would support the resolution of any complex product issue resulting in prevention of purchase, delayed renewals or potential for churn. The FSE will always act as a customer advocate to ensure an effortless experience in resolving these challenges. The FSE would build a strong relationship between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.
Proof of Value Documentation
Account plans are a recipe for delivering on potential product value as intended. Building success within the key accounts will create many product advocates and champions that can accelerate the creation of case studies and references. These individuals can then be leveraged for webinars and further our account-based marketing program.
Skills/Qualifications
- Bachelor’s degree or recognized equivalency or achievement of recognized professional level
- 8+ years of technical experience; must understand network products
- Ability to travel internationally, providing on-site consulting work to clients
- Ability to manage multiple projects utilizing strong planning and organizational skills
- Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
- Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
- Analytical nature with the ability to solve complex business issues
- Basic understanding of product development and engineering processes.
- Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications
- Comprehensive health benefits starting on day one
- 401(k) matching
- Variable Incentive Plan
- Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
- Internet subsidy and a remote work allowance
- Unlimited vacation policy
- Wellness offerings (Fitness, Mindfulness)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via ggood@miovision.com
