Remote Scouter

Customer Success Manager - APAC Malaysia - Remote What do we do? We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. However, they need digital solutions to help them streamline the process, invest in engagement and build world-class teams, globally. We are Multiplier! Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer! We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team. What’s the opportunity? We have built a vibrant and loyal customer base across different industries, sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023, and we are in the process of building a world-class customer experience org to help us get there. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What you'll do: Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through MultiplierActively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagementPartner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmapUnderstand the needs of our customers across industries and tiers, and design solutions to meet those unique business needsIdentifying growth opportunities within your portfolio You’ll be successful if: You are customer obsessed, always putting our customers first and being there for them every step of the wayYou are experienced in building and nurturing customer relationships, ensuring to meet customer and business goalsYou are able to explain complex topics in easy and concise language and have excellent communication and writing skillsYou are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customersYou have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environmentPrevious experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! What are we looking for? Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)Min 2 years in pure enterprise account/ relationship managementMin 2 of the last 3 years overachieving goals and targetsA people-first, and growth mindsetAn affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sectorThe ability to work independently, problem-solve proactively, and collaborate effectivelyComprehension of value-based salesDiscipline in Account Planning, Forecasting, and Quota AttainmentFluent in English and Chinese (Mandarin) If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.