Description
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 35+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Must have skills : Community Cloud, Salesforce Workflow, Service cloud
Job Description:
- Running workshops.
- Managing stakeholders
- Requirements gathering with the client.
- Documenting client requirements
- Providing guidance on the design of a solution
- Providing insight on customization and third-party applications that should be incorporated in the solution.
- Documenting the solution for client approval
- Solution playbacks
- Hands on configuration of the Salesforce platform
- Providing insight and requirements for the Development team
- User training
- Once the solution is developed, delivering the work to client for approval.
- Have an understanding of the overall outcome of the project, whilst not being directly hands on themselves.
Qualification
- Good communication and mediation skills, and the ability to liaise between technical and non-technical stakeholders with a consultative approach where there may be conflict.
- Good presentation skills and the ability to demonstrate high levels of credibility to various levels of stakeholders, who are both technical and non-technical.
- Accountable to ensure deliverables are met both technically, and to meet client expectations, with financial implications in mind.
- An approach which challenges the easiest and safest way of doing things, in order to achieve the best possible outcome for the client. An innovative approach will ensure that implementations are consistently more sophisticated and efficient.
- A strategic mindset which hears needs and requirements which the client may not even themselves be aware of.
