Description
POSITION SUMMARY - Temporary Position (3-4 Months)
The Pathology Support Coordinator (PSC) performs work supporting the review of tissues/samples by the PA team to ensure quality of tissue acquisition and to help communicate to clinics and providers. This is a remote temporary position, scheduled for 3-4 months with the potential to extend.
PRIMARY RESPONSIBILITIES
- Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.
- Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
- Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
- Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
- Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
- Attend interdepartmental meetings if needed and provide feedback on the current process or workflow.Monitor errors and metrics for all tissue cases
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
- Performs other duties as assigned.
QUALIFICATIONS
- High School Diploma (or equivalent) required.
- 2+ years of medical industry related experience.
- Previous computer experience is required.
- Previous data entry experience is required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Trained on all product types and able to accession with high accuracy and efficiency consistently.
- Ability to handle most escalations, discrepancies, and holds.
- Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
- Typing speed of at least 45wpm with high accuracy
- Excellent oral and written communication skills required
- Excellent critical thinking skills and the ability to use good judgment
- Ability to perform required duties with a high degree of accuracy and attention to detail
- Positive attitude and ability to work well with others
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Standing or sitting for long periods of time may be necessary.
- Flexibility to work overtime.
- Schedule working Saturdays.
- Ability to lift up to 25 lbs.
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