NeoWork is currently seeking a friendly and customer-oriented Customer Chat Representative to join our team. As a Customer Chat Representative, you will be responsible for providing exceptional customer support and assistance through chat platforms.
At NeoWork, we strive to deliver outstanding customer experiences and provide innovative solutions to our clients. As a Customer Chat Representative, you will play a crucial role in ensuring that our clients' inquiries and concerns are addressed promptly and effectively.
We are looking for someone with excellent written communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The ideal candidate should have a strong customer-centric mindset and the ability to quickly understand and resolve customer inquiries.
Responsibilities
- Interact with customers through chat platforms and provide timely and accurate support
- Assist customers with product or service-related inquiries and issues
- Resolve customer complaints or concerns in a satisfactory manner
- Proactively identify opportunities to improve the customer support process
- Update and maintain customer information in our system
- Collaborate with internal teams to address customer needs and provide comprehensive solutions
- Stay up-to-date with product knowledge and company policies
- Adhere to established procedures and guidelines
- Atleast 3 years of proven experience in a customer support or similar role
- Preferably someone with experience in healthcare or technology accounts
- Excellent written communication skills with strong typing speed
- Patient and empathetic, with a genuine desire to help customers
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making abilities
- Proficient in using chat support software and tools
- Strong attention to detail and accuracy
- Ability to adapt to changing environments and handle high-pressure situations
- Owned computer or laptop and stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.
- We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.