Description
Senior Project Manager - Remote
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidays
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
Requirements
The Senior Project Manager Hybrid / Remote is responsible for administering overall operational supervision and accountability for projects and service for the assigned accounts. iThe Senior Project Manager is responsible for the daily supervision of incoming service and installation requests, the operational delivery for the account support team, and the metrics based supervision of a team of Project Managers, Project Coordinators and Operations Expeditors, typically of 8 or fewer employees. The Senior Project Manager is responsible for operational status, risk, and delivery communication with Sales and Customer Experience personnel. In the case of assigned accounts where a Customer Experience resource is not assigned, the Senior Project Manager serves as the main point of communication between the assigned customer, Operations and Sales.
PRIMARY DUTIES:
• Lead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery in conjunction with the Project Management office where applicable.
• Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
• Accurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standards
• Maintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid. New Era Technology www.neweratech.com solutions@neweratech.com
• Conduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability
• Develop strong partnerships across the organization to ensure project collaboration and success
• Build and maintain trusted relationships with customers and stakeholders
• Act as the main point of contact and communication between all internal and external contacts
• Provide upper management with assessments and identification of potential new business relating to assigned customer
• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
• Drive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.
• Assist in the building and development of teams that are results oriented, highly motivated, empowered, proactive and focused on continued improvement
• Lead supervisory responsibilities include assisting with interviewing and hiring team members and supervising the training of employees; planning, assigning, and directing work; assisting with appraising performance; rewarding and assisting with disciplining employees; addressing complaints and resolving problems; assisting with the preparation and delivery of employee evaluations.
• Align with corporate goals and strategies by supervising project teams to key metrics and communicating operations performance through reporting
• Supervise Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilities
• Provide ongoing coaching and mentoring to Project Managers and the Project Team
• Improve customer satisfaction/NPS scores
• Ensure that corporate policies and procedures are understood and followed
• Ensure accountability to SLA and customer satisfaction
• Provide Operations Managers and the Director of Operations with regular Project Team performance updates
• Assist the Operations Manager and the Director of Operations in the development of annual Project Team budgets
• Attend and contribute to weekly Operations meeting
COMPETENCY:
• Ability to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintained
• Ability to calculate figures using methods above to determine operational amounts or needs.
• Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
• Identify ways to measure and improve system performance.
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to establish and retain customer confidence
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
• Bachelor’s Degree or equivalent work experience
• Minimum of 3 years Project Management or equivalent experience
• Minimum of 3 years employee leadership/supervisory experience
PREFERRED EDUCATION & EXPERIENCE REQUIRED:
• PMP Certification
• Working knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred
