Logo for NightOwl Consulting
Loan Servicing Support Specialist
NightOwl Consulting
Posted on 5/10/2024
Description

Loan Servicing Support Specialist

Application Deadline: 30 May 2025

Department: Loan Teams

Employment Type: Full Time

Location: Branch Operations

Compensation: ₱30,000 - ₱60,000 / month



Description

The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.


Key Responsibilities

  • Manage the loan boarding process to subservicers, ensuring accuracy and efficiency.
  • Wire escrow funds as required and manage fund disbursements.
  • Deliver and maintain servicing images and documents.
  • Manage, track, and resolve missing documents and conditions.
  • Audit and reconcile daily subservicing reports to verify accurate boarding data.
  • Conduct weekly operational calls with subservicers to ensure alignment and address issues.
  • Regularly audit daily and monthly subservicing reports.
  • Generate and provide detailed reports to management for early delinquency audits.
  • Monitor alerts on loan payoffs to manage timely responses.
  • Conduct comprehensive monthly, quarterly, and annual audits.
  • Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.



Skills, Knowledge, and Expertise

  • Proven experience in mortgage lending and loan servicing.
  • Strong understanding of loan servicing workflows, including subservicing.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Strong communication and coordination skills.
  • Knowledge of regulatory standards in loan servicing.
  • Experience with Encompass loan origination software.
  • Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.


Benefits

  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Paid leave incentives of 22 days + US holidays
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • In-depth training for career growth
  • Great Company Culture and HR experience
  • 1,000 PHP De Minimis
  • Equipment and software provided

More Similar Roles...

    Want more remote roles like this one sent to you?