Designation: Senior Stock Support Engineer (Application Support )
Location: Mumbai (Remote/Hybrid)
Shift timings: Night shift (actual shift timings to be confirmed at a later stage)
Working days: Monday to Saturday
We are looking for a Senior Stock Support Engineer to join our dynamic team. The ideal candidate should be a team player, highly motivated, analytical, strategic and creative with excellent experience in building a good network and partnering to grow Nivoda’s seller community.
About us:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.
We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 300+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more please visit www.nivoda.net
What you'll do:
Communicating with suppliers and providing application support
Connecting with the Sales team to extend support to the new identified suppliers/existing suppliers
Maintaining a TAT to resolving the queries to suppliers
API integrations and mapping in NodeJS
Work closely with the Developers team and Sales team
What you'll need:
4+ years' experience into Application Support
Ability to diagnose and resolve technical and non-technical issues efficiently.
Strong problem-solving skills to identify root causes of problems.
Patience and empathy in dealing with users' issues.
Ability to explain technical concepts in non-technical terms.
Capacity to manage multiple tasks and prioritize based on urgency and impact.
Keeping detailed records of issues, resolutions, and troubleshooting steps.
Generating reports on support activities, trends, and performance metrics.
Willingness to learn new technologies and processes.
Adaptability to changes in the application landscape and business requirements.
Collaboration with developers, QA engineers, and other stakeholders to resolve issues and improve the application.
SQL understanding and working knowledge on queries, joints
Live support experience required.
Strong verbal and written English skills are needed to communicate within the company along with the clients.
Dedicated, honest, highly energetic and possess positive approach
Self-Driven individual and detailed oriented
Experience with diamonds is a plus.
Preferred Skills:
Entry-level development experience or a strong drive to become a developer is an advantage.
Experience in handling API related issues
Some exposure to coding is an added advantage.
MS Excel skills
Basics of Postman , VS Code, Git Hub.
What you'll get:
Flexible working hours and a great company culture
Hybrid or Permanent WFH option
Opportunity to grow into an entry level developer position.
Dynamic working environment in an extremely fast-growing global company
As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
Statutory benefits like PF & Gratuity etc.
Opportunity to make a real impact at a pivotal point in Nivoda’s journey.
Join an amazing team of professionals who next to delivering great work deeply care about mutual respect and having fun.
