Company Overview:
At NUWAVE Communications, Inc., we specialize in providing innovative software and telecom solutions via our flagship product iPilot. We offer a range of product features and services to enhance efficiency and effectiveness within software and telecom operations for our partners and clients. We provide integrations to automate phone system management for Microsoft Teams, Zoom, Webex, and on-premise phone systems. We focus on analyzing business processes, identifying areas for improvement, and implementing tailored solutions to meet the needs of our clients. NUWAVE Communications is a trusted partner for organizations seeking to optimize operations and drive strategic growth.
Position Overview:
We're seeking a proactive and skilled individual to join our team as a UC Engineer, Microsoft Teams Operator Connect, Direct Routing, Webex Calling or Zoom Phone administration experience required. This role is ideal for someone with a solid background in UC administration, particularly with experience in voice solutions and a willingness to learn other UC solutions: Cisco Webex and Zoom. The successful candidate will play a key role in deploying, configuring, and supporting our innovative solutions, directly contributing to the operational success of our partners and clients.
Key Responsibilities:
- Deploy and configure advanced voice solutions integrating with platforms like Microsoft Teams, Cisco Webex, and Zoom.
- Lead training and customer onboarding sessions, educating customers on communication tools' functionalities and best practices and the iPILOT SaaS platform.
- Offer exceptional technical support, assisting customers and partners with troubleshooting and issue resolution for Microsoft Teams, Webex, and Zoom voice.
- Collaborate with cross-functional teams to ensure the seamless integration and implementation of unified communication solutions.
- Maintain a deep understanding of industry trends and advancements in unified communications, leveraging this knowledge to drive innovation within our solutions.
Qualifications:
- Located in the United States.
- Relevant certifications in Microsoft Teams Voice, Zoom Phone or Webex Calling, complemented by practical experience.
- Proficiency in managing and administering communication platforms such as Zoom, Microsoft Teams, and Cisco Webex.
- At least 3 years of experience in a Microsoft Teams, Zoom Phone or Webex Calling administrative role involving technical readiness, training, support services, solution development, or technical engagement with customers.
- Demonstrated expertise in pre-sales and post-sales engineering support.
- Excellent technical delivery skills and the ability to conduct impactful customer-facing presentations.
- Exceptional communication and interpersonal abilities, with a focus on customer satisfaction.
- A quick learner, adept at adopting and mastering new technologies.
- A strong, customer-centric approach dedicated to delivering outstanding service.
What We Offer:
- A role in a company that champions innovation, collaboration, and continuous learning.
- A vibrant work environment that encourages creativity and values mutual respect.
- Opportunities for professional growth and development in a company committed to revolutionizing software and telecom operations.
We invite dedicated and skilled professionals to join us at NUWAVE Communications. If you're based in Ireland or the United Kingdom and looking for a challenging remote role in a dynamic and forward-thinking company, apply today and help us shape the future of software and telecom solutions!