Remote Scouter

Cornerstone Building Brands is looking for a Field Service Representative to join its Field Service team.

This role is a remote position and can be based anywhere in Costa Rica.

Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries. 

• Provide feedback and data of all reoccurring issues
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance
• Communicate/coordinate technical issues in support of customer needs
• Undertaking all customer support tasks in external facilities
• Guaranteeing that the work progress accurately follows the agenda
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations
• Formulate relationships of trust with customers

• High School diploma or equivalent experience required
• Technical education, certification or experience preferred
• Must have knowledge of PEMB and the ability to read blueprints
• Prefer previous experience in at least two of the following areas
  • Previous building erection experience (5+ years)
  • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
  • Previous experience in PEMB manufacturing (5+ years)
  • Previous Field Service/Customer Service experience (5+ years)
• PEMB experience is highly desired
• PC competent (including Excel, Word, and Access)
• Excellent communication skills (oral and written).