Company Description
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.
Senior Site Reliability Engineering Manager, reports to Director of Engineering, DevOps COE. As the leader of our SRE pillar in the DevOps COE, you will lead the technical strategy and vision for our reliability practices for our mobile application. We invite you to be part of our team, driving the transformation of our reliability engineering subject area by working closely with our Engineering community, Technical Leads, Product, and Architecture teams.
Responsibilities
- Has an oversight on design decisions and guides team to achieve key results for products assigned to them
- Resolves issues using engineering principles and builds proactive design solutions for potential failures.
- Take charge of a team of site reliability engineers who are responsible for developing a continuous reliability approach and implementing crucial site reliability engineering practices.
- Design and drive monitoring, alerting, ticket reporting strategies to measure SLA, SLO, MTTI, MTTR and align with management expectations to reduce/minimize prod downtime
- Guide site reliability automation to help eliminate manual toil and build a self-healing capability
- Participate in selection of appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain
"The salary range for the role is $146350 - $186590 per year."
Qualifications
- Bachelors Degree in Technology or a related field, or equivalent experience
- 5+ years professional experience as a Site Reliability Engineer with at least 3+ years as a people manager or similar positions
- Experience with SRE design to address reliability and resiliency with availability
- Experience in working in a cloud environment
- Experience in mobile development on iOS and Android
- Strong experience with DevOps (CI/CD pipelines with Jenkins or similar; Git/GitHub)
- Proven skills in high availability and scalability design, as well as performance monitoring and testing
- Extremely comfortable with production environments, firewalls, and networking
- Proven expertise in deploying, observing, altering, logging, and monitoring systems (New Relic, Data dog or something similar) with a dedication to predictive analysis.
- Experience collaborating with colleagues, showing proficiency in interpersonal and written communication.
Additional Information
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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