Description
Patrique Mercier Recruitment is excited to announce a vacancy for an Italian Speaking Electronics Support Specialist, with the opportunity to work remotely from Greece! This role is designed for individuals who possess a strong passion for technology and a commitment to exceptional customer service.
In this role, you will act as the first point of contact for our Italian-speaking customers, addressing their inquiries and providing solutions to technical issues they encounter with electronic products. Your technical acumen and problem-solving abilities will be crucial in enhancing the customer experience.
If you are enthusiastic about electronics and enjoy assisting others, we encourage you to apply!
Responsibilities
- Assist Italian-speaking customers with their inquiries through phone, email, and live chat.
- Troubleshoot and resolve technical issues related to electronic devices effectively.
- Accurately document customer interactions and maintain detailed records.
- Collaborate with team members to enhance service processes and improve customer satisfaction.
- Stay updated on product information and technical specifications to provide informed support.
- Follow company policies to ensure a consistent and high-quality service delivery.
Requirements
- Fluent in Italian and English, with excellent verbal and written communication skills.
- Previous experience in technical support or customer service, particularly in the electronics field, is desirable.
- Strong understanding of electronics and technical troubleshooting processes.
- Excellent problem-solving skills along with attention to detail.
- Able to work independently and manage tasks effectively in a remote work environment.
- Proficient with computer systems and customer support software.
- A proactive learner with the ability to adapt to new technologies and procedures.
- Flexibility to work various hours according to customer needs.
- Eligibility to work in Greece with a valid European Passport or ID.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )