Join Patrique Mercier Recruitment in discovering a fantastic entry-level opportunity for a Portuguese Speaking IT Support Agent! This role is perfect for motivated individuals eager to kick-start their careers in the tech industry while working remotely from the beautiful surroundings of Greece.
As a Portuguese Speaking IT Support Agent, you will play an essential role in assisting clients with various IT-related issues. Your ability to communicate effectively in Portuguese will enable you to provide outstanding support and ensure customer satisfaction.
Whether you're just starting your career or looking for a new direction, this position offers comprehensive training and career growth potential within a leading tech firm.
Responsibilities
- Deliver exceptional IT support to Portuguese-speaking customers via phone, email, and chat.
- Diagnose and troubleshoot basic technical issues related to software and hardware.
- Document customer interactions and support resolutions for future reference.
- Assist in escalating complex issues to senior support staff as needed.
- Participate in team meetings and training sessions to enhance your skills.
- Stay updated on the latest technology trends and product information.
- Fluency in Portuguese and English, both written and spoken.
- No prior experience in IT support is necessary; a willingness to learn is essential.
- Strong problem-solving abilities and a keen desire to help others.
- Excellent communication skills and a customer-oriented mindset.
- Basic understanding of computer systems and software applications.
- Aptitude for learning new technologies quickly.
- Strong organizational skills and ability to manage time effectively.
- Ability to work independently while being part of a remote team.
- Valid work authorization for Greece required.
- Valid European Passport or ID.
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras