We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote
The US payments landscape is currently undergoing a transformative shift; more merchants are looking to enable a “pay-by-bank” checkout experience as more consumers are opting to use their bank accounts to directly pay for goods or services. As a leader in open banking solutions, Plaid's Payments Product team is at the forefront of this evolution. By leveraging our vast consumer-permissioned financial data network, we have successfully launched a market-leading “pay-by-bank” product that utilizes bank payment rails such as ACH, RTP, and FedNow to power some of the most renowned fintech companies and help process billions of dollars in ACH transactions each month.
We are looking for an experienced product manager to join our dynamic team as the Product Manager for Payment Risk. In this role, you will shape the strategic direction of our pay-bay-bank offerings by developing of an innovative 0-to-1 payment risk solution that enables a more instant ACH payment and settlement experience for both consumers and merchants. You will help transform our existing products into a state-of-the-art system that not only minimizes risk but also optimizes payment experiences.
\n- Help define the roadmap and influence the strategic direction of our payment products
- Drive multiple workstreams across the organization, simultaneously
- Work directly with customers to identify their product needs and priorities
- Define critical product features and execute the build plan with full-stack and machine-learning engineers
- Build a risk framework with data scientists and the ACH operations team to minimize losses for both customers and Plaid
- Devise pricing and sales strategies with GTM and partnership teams
- Closely collaborate with other product teams to seamlessly integrate payment UX and money movement components
- Partner with the customer engineering team to enhance post-integration customer engagement and constantly optimize for customer support scaling
- 5+ years in product management. You have a proven track record of developing multi-quarter roadmaps, driving outcomes and successfully launching products from the ground up (0-to-1).
- 4+ years in core payments. You have direct experience with at least one major U.S. payment rail (credit/debit card processing, ACH, other push/pull payment instruments), a deep understanding of the payments ecosystem (merchants, networks, processors, banks) and strong money movement fundamentals (authorization, settlement, dispute handling, chargebacks/returns, and refunds).
- Deep knowledge in payment risk management. You have managed payment risk functions or teams within environments such as Payment Service Providers (PSPs), Originating Depository Financial Institutions (ODFIs), card acquirers/issuers, or a payment organization in general. You have a close familiarity with payment authorization/funding process, loss exposure control, loss reserve planning, and related payment pricing strategies.
- Customer & revenue focused. You are comfortable and enthusiastic about interacting with customers, understanding their needs and priorities, and translating these insights into impactful product features that drive revenue.
- High initiative and get things done. You are self-motivated with a strong bias for action. You are capable of moving quickly to achieve outcomes. You have a high slope for learning and can jump into new domains/problems and make an impact quickly.
- [Nice to have] Hands-on experience building “faster” ACH products (2-day payroll, “instant” ACH settlement, or ACH/Card/RTP/OCT payment rail optimization).
- [Nice to have] Hands-on experience building enterprise or developer focused API products.
- [Nice to have] Previous startup experience. You have experience working in a dynamic/high growth environment.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
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