Remote Scouter

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Under the General Supervision of the Lab Systems Director, the Clinical Interface Analyst acts as a technical liaison between the laboratory equipment and information technology. The analyst is primarily responsible for interfacing the laboratory instrumentation to the laboratory information system (LIS), translating laboratory needs into IT solutions, providing first or second level support for interface related items, and managing interfacing projects, keeping in mind the need for promptness and high level of quality.

Primary Job Duties: 

• Provide on-going support and maintenance of laboratory applications executing routine system administration and maintenance activities as required (including after hour coverage if required).
• Support laboratory sections by providing section specific operational, computational and instructional needs that go beyond the basic support offered by IT. Defines problems, collects data and proposes computer-based solutions Act as a subject matter expert and clearly communicate concepts across the different groups influencing the outcomes Coordinate with users and vendors to facilitate timely resolution of software/hardware issues.
• Troubleshoot and resolve laboratory technical issues for laboratory instruments, servers and software, or scientific equipment setup/interfaces.
• Create and maintain system documentation: LIS manual and process documentation.
• Evaluate reported software problems and determine course of action for resolution.
• Train users on lab application systems as needed Produce reports on laboratory IT operations Perform LIS validations with the Lab Development team Document and analyze laboratory process workflows.
• Analyze LIS system configuration options and on impact laboratory workflow Participate in QA planning and documentation Participate on user project teams, conducts additional training, and clarifies procedures to assure full user satisfaction.Log, monitor, document, and resolve application software problems either directly or with the assistance of others (e.g., Infrastructure staff, other application staff, the vendor, etc.) Log, monitor, document, and resolve application software problems either directly or with the assistance of others (e.g., Infrastructure staff, other application staff, the vendor, etc.) Other duties as assigned

Other 

• Demonstrate strategic thinking skills and assess situations carefully; delivering scalable recommendations and results.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.

• Associate degree in Information Technology, Medical Technology, or Life Sciences or and/or related experience preferred.
• At least 3 years' experience in the clinical laboratory or healthcare IT is preferred.
• Proficiency in all Microsoft applications Excellent Verbal and Written Skills Excellent project management skills Ability to work both independently and as part of a team.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Excellent troubleshooting skills required
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.

The salary range for this role is $70,400-$88,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.