About Quench
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Responsibilities:
The entry-level Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 1 support for systems for Quench and remote users.
Specific Job Functions:
Troubleshoots computer software and hardware problems.
Resolves usability issues on systems and equipment in a timely basis.
Updates and maintains work in ticket-based tracking system.
Installs, moves, or removes computer equipment as required for user physical moves.
Escalates and coordinates problems to internal or external resources when required.
Provides user training on system access and usage.
Creates internal documentation and end-user training materials.
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
Local travel required for onsite support.
Requirements:
Preferred Bachelor's Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 1-3 years.
Preferred technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN’s, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems.
Apple, MAC, iPhone, iPad experience preferred.
Competencies:
Excellent customer service skills, including both written and oral communications
Ability to work quickly and professionally in a sometimes-stressful environment
Strong analysis, self-troubleshooting and problem-solving skills
Accountable for work completion/documentation/timeliness
High degree of confidentiality when working with data and user information
Team-oriented
Required
Bachelors or better in Computer Technology or related field.
We Offer:
· Competitive base salary.
· Tuition reimbursement and certification exam.
· Work from home.
· Training and development opportunities.
· Charity / volunteer opportunities.
· Medical, vision, and dental insurance.
· Short- and long-term, supplemental, and company-paid life insurance.
· 401(k) retirement savings plan.
\nEmployee Referral Program
At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.
To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637
