Job Profile :- Director, Software Development- GTM Applications
Job Description Summary:
The Director of Software Engineering – GTM Applications will play a pivotal leadership and execution role in shaping and driving our technology strategy. This individual will be directly responsible for overseeing and contributing to the development and maintenance of our front-office software applications, supporting Rackspace’s Go-to-Market (GTM) strategy for lead-to-cash operations. They will ensure that all initiatives align with business objectives, meet the highest quality standards, and drive operational success.
This role demands a proactive, hands-on leader who thrives in dynamic environments and is equally comfortable architecting solutions, writing code, and managing high-performing development teams. The Director will play a critical role in delivering scalable, innovative software solutions that support both internal and external operations, ensuring strategic alignment and direct contribution to the organization’s growth and success.
Position Overview:
The Director of Software Engineering will be a hands-on leader, directly shaping and executing our technology strategy while actively contributing to the development and delivery of high-impact solutions. This role requires a proven go-getter who thrives in dynamic environments, balancing strategic vision with direct execution. The ideal candidate will not only leads teams but also roll up their sleeves, writing code and driving initiatives from concept to completion. They will be responsible for ensuring our software applications align with business objectives, maintain the highest standards of quality, and drive the overall success of the company. This is an opportunity for a highly motivated individual to have a tangible impact on the organization's technology landscape, championing innovation, and delivering results that move the business forward.
Responsibilities:
Architecture and Execution of High-Complexity Initiatives:
Architect end-to-end solutions across GTM applications, leveraging a deep understanding of both out-of-the-box (OOTB) functionality and opportunities for thoughtful customization, adhering to low-code practices where applicable.
Lead and actively contribute to the execution of software development for strategic initiatives with a high degree of autonomy, demonstrating a deep understanding of system architecture, technical nuances, and the ability to balance high-level design with iterative value delivery.
Strategic Planning:
Collaborate with executive leadership to define and execute a comprehensive application development strategy aligned with overarching business objectives.
Stay ahead of industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge in software solutions.
Oversee capacity planning for software development in alignment with business roadmaps and budget constraints, ensuring optimal resource allocation.
Consistently report on project execution, budget status, potential gaps, and roadmap progress to all levels of leadership, ensuring transparency and accountability.
Team Leadership:
Lead high-performing teams of application developers by fostering a culture of collaboration, innovation, and continuous learning through leading by example.
Set clear expectations for performance, accountability, and professional growth, ensuring alignment with both team and organizational goals.
Mentor and coach engineers on coding best practices, showcasing strong architectural foresight, and challenging the team to elevate their skills and development approach.
Implement well-architected applications, ensuring smooth hand-offs and comprehensive documentation that enables the team to build seamlessly on existing codebases.
Partnership with Software Product Management:
Demonstrate a "one team" mentality by fostering strong, collaborative partnerships with Software Product Managers to drive effective execution of the business roadmap.
Provide thoughtful and pragmatic recommendations for "how" to achieve product goals, offering constructive debate and proposing solutions that align technology with business needs presented by the product managers.
Quality Assurance:
Establish and enforce robust quality assurance processes to ensure the consistent delivery of high-quality, reliable software applications.
Hold engineers to a high standard of Test-Driven Development (TDD), ensuring a focus on quality and maintainability throughout the development lifecycle.
Define and track key performance indicators to measure and improve team productivity, test coverage, and overall technical and professional performance.
Conduct detailed code reviews that serve both as opportunities to elevate code quality and as teaching moments for the broader engineering team.
Challenge existing coding patterns, propose alternatives, and provide clear justification for the added value of innovative approaches to drive continuous improvement.
Qualifications:
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a solid foundation in core software engineering principles.
Proven experience (10+ years) in SFDC Service Cloud Development, API integration, Data Warehouse solutions, and Quote-to-Cash platforms, with a strong focus on scalable architecture and operational efficiency.
Minimum Of ten (10) years of experience coding in two or more programming languages (JavaScript, Python, Java, etc.), with an emphasis on building robust, enterprise-grade applications.
At least five (5) years of hands-on experience developing within modern front-end frameworks (React.js, Angular, etc.), with a focus on performance and user experience.
Proven track record (5+ years) in a leadership role overseeing application development teams, driving high performance and technical excellence.
Strong proficiency with Git version control, including branching strategies, committing, merging, and managing workflows in collaborative development environments.
Extensive and up to date Salesforce Certification Path, including Salesforce Certified Administrator, Salesforce Certified Platform Developer, and Salesforce Architect tracks
Deep understanding of cloud-native infrastructure (AWS, Azure, GCP) and on-premise environments, with considerable experience in designing, deploying, and maintaining scalable, secure, and resilient systems across both platforms.
Expertise in Object-Oriented programming and design patterns, applying these principles to create modular and maintainable systems.
Strong understanding of software development methodologies, best practices, and emerging technologies, with the ability to adapt to rapidly changing environments.
Demonstrated success in leading and delivering complex software projects on time and within budget, with a strong focus on stakeholder alignment and risk management.
Excellent leadership, communication, and interpersonal skills, capable of guiding cross-functional teams and collaborating with executive leadership.
Experience in strategic planning, execution, and aligning technology initiatives with business objectives to drive organizational growth.
Exceptional problem-solving and decision-making abilities, with a proven capacity to navigate challenges and foster innovative solutions.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
\nAbout Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
