Overview
We're hiring for a Sales Engineer to help address the growing demands of our Revenue teams. This person will have a profound impact on both the sales engineering and sales teams by directly influencing the success of our sellers. You will be instrumental in resolving critical technical challenges that merchants encounter, driving solutions that require advanced problem-solving skills and meticulous attention to detail. Your contributions will be pivotal in navigating complex situations, ultimately enhancing the overall performance and effectiveness of the entire sales organization.
Sales Engineering is the technical validation and solutions arm of the Sales team. We partner alongside the Account Executives to qualify merchant requirements, determine available solutions with Recharge, both out of the box and using our API, and verify solutions will meet business cases.
The Sales Engineering team stands out as we enable the sales team to perform at a higher level, influence product development, ensure customer satisfaction and contribute to net new revenue growth at Recharge.
What you’ll do
- Drive revenue growth by delivering tailored technical solutions that address the specific needs of customers leading to successful sales conversions.
- Enhance a merchant’s experience by resolving complex technical issues quickly and effectively, ensuring seamless integration of Recharge products
- Collaborate with the sales team to strategically position products in the market, demonstrating technical value that aligns with merchant goals.
- Lead technical presentations and product demonstrations that clearly articulate the benefits and capabilities of solutions, fostering customer trust and confidence.
- Optimize the sales cycle by identifying and addressing potential technical roadblocks early, ensuring a smoother and faster pathway to closing deals
- Influence product development by communicating merchant feedback and market needs to internal teams, contributing to the creation of more competitive and effective solutions.
- Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
- Proven technical proficiency with a strong foundation in the principles of problem solving, e-commerce, REST APIs, and communication.
- Excellent problem solving skills with the ability to quickly understand complex systems and propose effective solutions to technical challenges.
- Strong communication and presentation skills, capable of translating technical concepts into clear, value-driven messages for both technical and non-technical audiences.
- Hands-on experience in Pre-sales engineering, showcasing the ability to work collaboratively with sales teams and merchants to drive successful outcomes.
- A track record of continuous learning and adaptability, with demonstrated willingness to stay current with evolving technologies and industry trends.
- Familiarity with CRM tools and Sales processes, with a focus on using technical knowledge to influence and support sales strategies.
- Bachelor’s degree in a related field (e.g. Computer Science, Engineering, or similar), or equivalent practical experience, combined with a commitment to ongoing professional development.
- Ability to work CST or MST timezones in order to support our West Coast sales team and APAC deals.
