What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Content and Training specialist, joining our Payroll team, working collaboratively with cross-functional teams and external parties to deliver outstanding payroll services to our employees and customers.
Job Responsibilities
- Partner closely with client-facing teams and the Growth team to create content that solves problems for internal and external users.
- Publish and update content in the knowledge base, which includes the Help Center powered by Zendesk, according to requests and content submitted by subject-matter experts (SMEs).
- Own the payroll content repository and be responsible for timely updates and information collation for internal and external audiences.
- Drive the continuous assessment of training and content needs by updating materials and providing feedback on operational challenges.
- Assist with Data Analysis and Reporting: help gather and analyze metrics to support the department's efforts in increasing user satisfaction (NPS, CSAT, eNPS) and reducing churn.
What you bring
- Extensive experience in managing internal and external content, communications and documentation, preferably within a start-up/scale-up environment.
- Experience of managing relationships with internal and external stakeholders, including corporates and individuals.
- 2+ years of experience and expertise in relevant areas such as L&D, content creation, instructional design and training, ideally in a fast-paced environment.
- You are curious to understand details and share the information in digestible ways.
- Experience writing and editing for payroll, law, and/or HR is a plus.
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
Practicals
- You'll report to: Manager, Payroll Business Operations
- Team: Payroll
- Location: Anywhere in the World
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is 25,900 $ to 58,300 $. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Prior employment verification check
- Offer