Remote Scouter

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 450 team members who operate remotely and from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas; and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring our clients thrive through their engagements with Resultant, doing whatever it takes to deliver value and success. This role includes mastering the client’s business, technologies, and key resources across their organization. As a technology consulting firm, it is crucial that all Service Delivery Managers have experience with complex technology projects and understand the intricacies of system transitions, data management projects, and product services. You will serve as the primary point of contact for your clients, acting as both a trusted advisor and point of escalation for their most critical initiatives. Additionally, you'll ensure effective collaboration across all teams involved in achieving these goals.

Key Duties and Responsibilities

The following list is critical to the role.  Other actions, duties, and responsibilities may be required, as needed.

Manage Delivery on Projects or Client-Site Including:

• Account Expansion Activities:
  • Lead all Account expansion activities for specific clients, including extensions, amendments, new scope development, and the RFP process.
  • Manage RFP responses, competition assessment, strategic partnerships (MBE, WBE, VBE), best and final offers (BAFO), and other areas focused on ongoing client wins.
  • Conduct loss retrospectives and lessons learned.
  • Identify and manage contract vehicles.
  • Ensure proposal excellence by aligning with what the client wants and needs and pushing for a partnership with sales.
• Client Understanding:
  • Gain deep knowledge of the client’s business, organizational structure, KPIs/OKRs, strategies, technical and human capital, and financial considerations.
  • Act as a solution architect, comprehending their current technological landscape, including software, hardware, technical debt, risk aversion, change velocity, etc.
  • Understand Resultant's scope of work, intended outcomes, and overarching purpose for the business.
• Client Partnership:
  • Provide clients with relevant, actionable suggestions around people, processes, and technology that complement ongoing work.
  • Actively participate in our team’s solution process, representing ideas on subjects such as:
    • Data Management
    • Infrastructure
    • Architecture
    • Data Migration
    • Product Selection
    • Solution Roadmaps
    • Privacy and Security
    • Agile vs. Waterfall Implementation Approaches
    • Procurement Techniques
    • Maintenance and Operations (M&O)
  • Support Project Managers on escalation points related to resourcing, solution design, implementation, budget, timeline, and cost.
  • Mentor, coach, and train colleagues on the necessary capabilities for client success.
  • Conduct regular check-ins on the status of active projects.
• Innovative Solutions and Confidential Support:
  • Provide innovative solutions and ideas to clients, helping them explore new opportunities for business and service/product innovation.
  • Act as a confidential advisor, assisting clients in overcoming challenges related to people, processes, or technology with creative solutions.
• Industry Awareness:
  • Stay attuned to the industry and market context affecting the client’s business.
• Portfolio Finances Management:
  • Lead monthly meetings with the Resultant Finance team, addressing accounting updates including portfolio-level roll-ups of projects, deliverables, and invoices.
  • Ensure invoices are paid within contractually agreed timeframes.
  • Forecast new projects, managing ideas from inception to signed Statements of Work (SOW), and collaborate with relevant parties throughout the process.
  • Provide clarity and recommendations for managing any work in progress (WIP) in a given account.
• Contract Management:
  • Ensure all active projects align with contracts.
  • Create and manage contracts for services with assigned accounts, including managed service agreements (MSA), renewals, extensions, and amendments.
• Client Capital Management:
  • Capture referrals and manage white papers and intellectual property proactively.
• Client Need Forecasting:
  • Engage in product backlog enhancement ideation, solution/technology innovation, cost savings, integrations, data and process product services, legislative considerations, and competition reviews.
  • Partner with Sales to strategize future client needs and how Resultant can provide supportive services/products.

Experience and Expertise:

• Minimum of 5 years of experience managing complex work portfolios strategic to an executive team.
• Technical competency and quick aptitude for learning technology stacks, infrastructure, application development, and data management.
• Experience with Application and Cloud Platform Managed Service operations

Skills:

• Advanced proficiency in Microsoft Excel, PowerPoint, and project management software.
• Excellent communication and interpersonal skills, with a high level of professionalism and confidentiality.
• Strong strategic thinking and problem-solving abilities.

Additional Qualifications:

• Knowledge of municipality, state, and federal government work is a plus.
• Experience in consulting is a plus.
• Willing to travel (approximately 10-20%) as needed.
• Must be legally authorized to work in the United States for any employer without sponsorship.

What you should know about us: 

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. 
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer