Description
Work with our global customers via our help desk to solve support tickets.
Take full ownership of a customer issue until resolved.
Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status.
Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
Proactively enhance our knowledge base documentation based on questions in support issues
- Work with our global customers via our help desk to solve support tickets.
- Take full ownership of a customer issue until resolved.
- Maintains a ‘closed-loop’ communication style that ensures that all relevant teams are aware of problem-solving status.
- Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
- Proactively enhance our knowledge base documentation based on questions in support issues
- Relevant experience in technical support.
- Strong communication skills both written and verbal.
- Strong analytical, troubleshooting and problem-solving skills.
- A team player and strong work ethic.
- Self-motivated.
