Why You Should Join Claim
You should join Claim for the people.We aspire to build the best team of the 2020s. Just like PayPal in the 90s, Google in the 00s, and Stripe in the 10s, we want to be known as "a place where it's good to be from."
Our Customer Support Specialist role is a unique opportunity to contribute to growing a generational consumer technology company and marketplace. We are disrupting the future of rewards, allowing brands pay their customers instead of their advertisers.
At Claim, we intend to build a better, more authentic, and more social ecosystem for both consumers and brands than the ones that search engines and social media have forced upon us.
There's a reason this section is at the top: it's the most important to us. If it's the most important to you too, we hope you'll keep reading.
What We're Building
Claim is a delightful way to save money when you try new brands with friends.
Claim is a brand discovery app that helps people save money and find their new favorite brands and experiences. We’re starting with Gen Z college students and plan to expand to cities across the US in the coming year.
Today, Claim is going viral on nearly 100 campuses across the US. Last semester we averaged 86% month-over-month growth, and today our week-12 retention rate is 66%. We’ve raised $20M to date to fuel this growth and expand the product.
Our users learn about Claim from friends, and they sign up by linking their credit cards via Plaid. This lets us understand where someone likes to shop — and where they haven’t shopped yet, but might like to try.
Every week, we run “The Drop,” where our algorithm gives a choice of new brands to try based on a user’s past credit card purchases. If they don’t like what they get, users can always trade with other Claimers or send their reward to their friends. The Drop has become a ritual on our campuses and something that students look forward to every week.
Once users have a reward they want, they shop using the card they linked to Plaid. When we detect the purchase, and we send them a payout to their Venmo account. Importantly, redeeming a reward is very simple: just use your regular card and get a Venmo back — no coupon codes or QR scanning.
This frictionless experience is the core of what makes Claim successful, so if you decide to interview, we’ll add you to the app so you can try it for yourself.
How Our Business Model Works
We charge brands to acquire new customers.Today, brand marketers have it tough, but Claim makes it much, much easier.
If you’re a marketer, you only have three options to reliably acquire new customers: Meta, Google, or TikTok. It’s hard to know how effective your ads are, and you have very little control of how much you’ll pay to acquire a new customer. If you ask any brand marketer, they’ll tell you that they’re desperate to diversify away from these platforms.
With Claim, the process is much simpler.
Thanks to our credit card link, we can understand where a user likes to shop and (very importantly) where they haven’t shopped yet. This means we can match a brand to a verified net-new customer who will love their product.
Brands can set their cost-per-acquisition up front by choosing a reward value, and brands only pay when they acquire a new customer. As a result, Claim is more reliable, more traceable, and more cost-effective than the existing ad platforms.
In other words, we’re taking the money that would have been spent on Instagram ads, giving nearly all of it to high-potential customers, and keeping a small slice for ourself. Everyone wins (except Meta).
Today, Claim is just getting started, but we’ve already signed some of the best brands in the world including Sweetgreen, Shake Shack, Blank Street Coffee, Gong Cha, Blank Street, Van Leeuwen, Chip City, [solidcore], and many more. The reason we can sign these brands so early is that marketers see the value in Claim — and they’re very excited to use it.
Our Team
We think culture and values matter (a lot), so we recommend reading our culture doc.We’re a close-knit team that’s ready to change consumer internet. The best way to learn about us is by reading our culture doc — we wrote this document together, and we’ve updated it as the company has grown. If the values resonate, you’ll likely enjoy working with our team.
We're fortunate to be backed by world-leading investors:
Who You Are
We are looking for an organized and thoughtful teammate who is ready to roll up their sleeves and help us scale.Passion: For ensuring customer satisfaction and delivering an outstanding user experience.
Attention-to-detail: Exceptional attention-to-detail and excellent communication skills, both written and verbal.
Problem-solver: Strong problem-solving abilities with a proactive and resourceful approach.
Startups: Claim is still early-stage, so things can be messy, but it also means there are many opportunities for growth.
Individuality: Bring a unique perspective to the team. We want anyone in the world to be able to use Claim, which means we want diverse ideas from our team.
What You'll Do
You'll be our front line, interfacing with our users daily.We are seeking a Customer Support Specialist to ensure our users are happy and well-supported on Claim. Your primary responsibilities will include responding to user inquiries promptly, resolving cases, and identifying and addressing key issues to enhance the user experience. This role reports to our Community Manager and involves close collaboration with other key team members. The ideal candidate is detail-oriented, resourceful, and committed to delivering an outstanding user experience.
Key Responsibilities:
Respond to user inquiries in a timely and professional manner according to our SLAs.
Collaborate with the Community Manager to resolve cases efficiently and ensure customer satisfaction.
Monitor and highlight recurring issues or trends, providing insights to the team for continuous improvement.
Proactively identify opportunities to enhance the user experience and suggest improvements.
Work closely with other team members to align on user feedback and company goals.
Structure & Commitment
This is a remote, part-time role with a 4-5 hour/day commitment (20-25 hours/week). There is room to expand with strong performance.
One More Thing
We realize the confidence gap and imposter syndrome might discourage amazing candidates from applying. Every job description is a wish list, so please reach out if this role really excites you.
