We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
What you'll be doing
The Lead Analyst will work cross-functionally to provide strategic guidance and drive improvements in all key metrics related to our robotic delivery operations, including performance, safety, scalability, profitability, and customer experience. As the first dedicated analyst in our organization, you will have the opportunity to shape the analytic infrastructure and framework for our operations and will work closely with senior leadership of the company to enable effective, analytically driven, and strategic operating decisions.
Key Responsibilities
Help scale the business by providing data-driven insights and recommendations on key business initiatives
Create database queries and analytics dashboards to provide visibility into key operational metrics throughout the organization
Conduct analysis using internal and external data (e.g., operational, product, safety, partner-related) to derive insights that will drive business decisions
Effectively communicate complex analytical concepts to non-technical stakeholders and collaboratively drive data-driven decision making
Identify and prioritize areas for improvement in our daily operations
Partner with internal and external teams to create reports and dashboards in support of business needs
Responsible for monitoring data quality, partnering tightly with data infrastructure engineers to get the right data modeled to arrive at business insights
Qualifications
5+ years of experience in consulting, finance, corporate strategy, operational excellence, or another quantitative and relevant field
Advanced capabilities in SQL, Microsoft Excel and Google Spreadsheet, Google Data Studio, Google BigQuery, and data visualization tools, e.g., Periscope, Tableau, etc
Demonstrated problem solving skills with experience extracting actionable business insights and recommendations from data sets
Strong communication and presentation skills
You are energized by always finding ways to make our processes better
Positive and energetic attitude: you can keep a smile and a hard-working attitude through even the most demanding moments
Hiring locations
Currently, we are only hiring US and Canada residents, even for remote jobs.
More about us
Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA’s busiest neighborhoods. Now we're an independent company growing rapidly in order to connect people with what they need via robots designed to serve people.
We are proud to be an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See Serve in action
Serve at TED 2020 main stage
