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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

As the Cloud Capacity Product Owner, you will be responsible for managing work intake, evangelizing product/project requirements, coordination of team-driven initiatives, and key metrics/SLAs for Cloud Capacity Engineering. This candidate will be able to represent capacity engineering with external product teams.  As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic organizational initiatives. 

What you get to do in this role:   

• Coordinate and deliver annual capacity budget. 
• Understand costing and full end-to-end life-cycle of capacity at scale. 
• Coordinate inter-team functions in the execution of provisioning and sanitization of global capacity. 
• Coordinate inter-team capacity requirements and growth expectations. 
• Work with internal and external customer owners to understand growth requirements. 
• Build messaging to deliver capacity driven data to the C-Level. 
• Stakeholder in the Cloud Business Continuity Plan 
• Ensure and maintain capacity driven business rules. 
• Act as a central point of contact to share and gather requirements with partner teams 
• Facilitate meetings and deliver crisp status updates to all stakeholders 
• Develop business readiness plans including training and support documentation and artifacts 
• Manage external dependencies and logistics 

To be successful in this role you have:

• 10+ years project/program management with at least 4 years dedicated to running large engineering programs 
• The ideal candidate will have a good understanding of the components of a cloud capacity at scale including compute, storage, and network. Prior experience around capacity analysis and planning to build annual budgets.  Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment. 
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field 
• Excellent negotiation and persuasion skills 
• Superior communications and presentation skill 
• Strong customer orientation 
• Ability to make decisions independently 
• Exceptional organizational and planning skills 
• Excellent leadership and proven people skills 

GCS-23

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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