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Instructional Design, Partner Enablement Services

This position reports to: Partner Enablement Services – Learning Content Services Sr. Manager

ServiceNow makes the world of work, work better for people. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

As an Instructional Designer in Partner Enablement, you will be responsible for defining, developing, and launching digital enablement strategies for the ServiceNow partner ecosystem.  Your instructional priorities include driving sales and technical sales skills development and best practices for how partners should drive customer renewals & expansions.

The ideal candidate will possess creativity, world-class design skills, and expertise in adult learning theories, and be able to make learning engaging, effective, and memorable.

What you get to do in this role:

• Guide the Intake and Needs Assessment Process for new digital learning journeys, including writing outlines and learning objectives.
• Interview internal Subject Matter Experts and ensure content and assessments address key content areas.
• Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media.
• Create compelling and interactive learning activities and knowledge checks that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Define ongoing assessment strategy, formulate appropriate questions, and execute continual evaluation of learners.

• Assess and measure the Return on Investment (ROI) of learning initiatives in terms of performance gains and business impact. Identify opportunities for improving learning outcomes through enhanced design and delivery.

• Travel up to 20% (worldwide) per year.

In order to be successful in this role, we need someone who:

• Possesses 2-3 years sales, pre-sales, and technical training experience, specifically in an instructional design role.
• Worked successfully in a partner-oriented organization and/or function.  
• Has a high performance, growth-mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.
• Incorporates measurement and assessments into all learning content.
• Constructs quality content for training based on industry design standards, processes, and incorporating user and stakeholder feedback.
• Utilizes effective project management techniques to organize training projects and to ensure quality.
• Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.
• Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
• Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Rise, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
• Experience with Learning Management Systems (LMS) and web conferencing applications.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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