Remote Scouter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Role

• Partner closely with Business Unit GM’s, Customer Success leaders, Training and Partners to create and lead end-to-end data product strategy, execution, and user adoption for Customers and Go-To-Market.
• New Product Introductions and validating how to touch customers consistently.
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions
• Build critical technology components that integrate with our Products and tools to deliver customer experiences at scale.
• Work cross functionally with leaders in legal and understand their processs and plans to take products to market
• Work on innovation tracks and customers to adopt the innovation at scale
• Monitor business performance indicators to help guide strategic direction and operational priorities for Product and Customer Success leadership (e.g. identify early warning signs in account health and levers to improve).   
• Collaborate with peers across the ServiceNow ecosystem to define and activate customer experiences and meet KPI’s.
• Create and influence cross functional organization with partnership for an enterprise level engagement model.
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible.
• Prior SN experience a nice to have
• Participate in new product introductions and validate customers are implemented, and re-usable implementation readiness assets and methods exist. 
• Build field solutions, tools, and integrations to help complete use cases to deliver value to customers at scale.

• 10+ years of experience in Implementations, customer facing product enablement, tech architecture, solution architecture.
• Experience in legal, contracts, obligation management, reporting, third party contracts, licensing are requirement for this role.
• Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions.
• Strong prioritization skills and the discipline to focus on high impact activities.
• Strong technical skills and can roll up their sleeves to fix technical challenges if needed.
• Expert problem-solving skills and enjoys untangling complex problems.
• Knowledge and experience contract management, legal management related to servicenow products.
• Passion for customer success and is tenacious about advising, coaching, and mentoring customers on our technology to drive long-term value.
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization.
• Excellent written and verbal communication skills.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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