Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we'll deliver success:
At Shippo, we aim to create the best shipping experience for our merchants. Every year, 100,000+ merchants ship millions of orders on the Shippo platform through our App for smaller shippers or our APIs for merchants of any size. As the Staff Product Designer, you and your team will work cross-functionally with go-to-market and product stakeholders to create efficient product experiences for SMB merchants, large warehouse shippers, international e-commerce platforms, and some of today's market's most popular, fastest-growing marketplaces. You will focus on working with merchants to understand who they are and their business and fulfillment workflows and design sticky solutions that are trusted to handle growing shipment volumes. We want to help merchants and developers by enabling easy access to and managing carrier needs in markets worldwide while continuing to elevate Shippo’s brand with our in-house brand design team.
We are highly user-centric and always make product decisions by balancing insights from user research, customer data, and best practices. If you love moving fast, advocating for users, and making the complex feel simple, we’d love to meet you!
This role will report directly to the VP of Product.
\n- Own and drive Shippo’s customer research strategy, developing and spreading a deep understanding of our shippers’ needs across GTM, product, and engineering teams.
- Translate customer insights into creative and pragmatic design decisions, informed by user data and focused on achieving Shippo’s objectives.
- Strategically balance the needs of the following within the complicated world of shipping: Sellers/Shippers, Buyers, Personal Shippers, Advanced Shippers (warehouse managers, 3PLs), postal carriers, Fulfillment Workers, and Developers.
- Partner with product management, engineering, and product marketing as well as other cross-functional teams, to oversee user experience for products and features from conception to launch.
- Cultivate a creative design process built on inclusion and cross-functional solid collaboration, and develop and maintain a consistent design system that creates speed and consistency across features.
- Create compelling end-to-end solutions that attract new customers while mitigating change aversion for existing high-volume shippers.
- Provide and seek feedback from others to always push the bar for quality.
- 10+ years’ experience — with experience designing on high transaction volume workflow tools, with experience designing at every step of the development process, from brainstorming to post-launch research
- Experience influencing PMs and engineers, earning trust, evangelizing design, educating your partners on the UX process, bringing them along, and advocating for users
- Your design portfolio of products that showcases functionality, and clarity despite complexity, usability, and flow across an overall user experience
- Demonstrable experience with the application of frameworks such as user-centered design methodology (especially user-centered analysis, information architecture, task-flow design, usability testing)
- 3+ years of experience working in fast-paced environments, building and scaling SaaS products
- Extensive experience working in or with e-commerce companies
- Experience working on logistics, fulfillment & e-commerce shipping products and services
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible work hours
- One week-long company wide shutdown
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth
- Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos
Our Compensation Shippolicy:
Here at Shippo, we believe compensation is a custom experience and we are committed to fair and equitable compensation practices. The standard base + variable pay range for this role is min $145k to a max $197k annual. We tend to anchor our pay in the middle of this range ($171k) with most offers that we make.
The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.
Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com
Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.
