We are currently looking for Support Specialist L1. In this role, you will champion our best practices and help our customers with their daily questions.
In this role you will:
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Communicate with customers via the Intercom in-app chat.
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Take ownership of customer issues and see them through to resolution.
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Escalate a problem to other internal teams as appropriate.
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Follow support processes and best practices.
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Pass on customer feedback to the Product team and provide users with updates about the upcoming features.
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Collaborate with Sales & Customer Success teams.
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Create and update how-to guides and feature overview articles for our Help Center.
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Create short how-to videos describing our product and features.
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Participate in small projects, e.g., Product Tour creation, onboarding support for new customers, etc.
About you:
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2+ years of experience in customer support or another customer-facing role.
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Ability to create training materials via text and video.
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Experience working with B2B and B2C clients or in high-velocity environments.
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Excellent written and verbal English communication skills (C1).
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Passion for helping customers achieve success and get things done.
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Excellent sense of discipline and responsibility.
It would be awesome if you:
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Have knowledge of mobile marketing.