Description
Client Service Manager - Motor
Application Deadline: 24 January 2025
Department: Client Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
Client Service Manager Motor
Expanding Team Great progression opportunities
Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organizations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
Expanding Team Great progression opportunities
Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organizations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
What will your day look like:
Client Relationship Management:
Service Delivery:
Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly
Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
Performance Management and Reporting
Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
Proactive Engagement
Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients
Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.
Service Delivery:
Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly
Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
Performance Management and Reporting
Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
Proactive Engagement
Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients
Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.
Knowledge and Abilities:
Relationship management experience in the insurance industry
Confident communicator capable of building relationships
Knowledge of the motor insurance claims market
Ability to work proactively and autonomously to understand and respond to client challenges
Sound understanding of MI reporting
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan