SupplyHouse.com, a rapidly growing e-commerce plumbing and HVAC supply company, is searching for a Senior Project Manager to join our Customer Experience team! This is a high-profile role critical to executing a wide variety of large, complex customer experience projects on our digital platforms. If you have stellar organizational and communication skills, and are looking for a dynamic position coordinating cross-functional teams to build great digital products, we want to hear from you!
This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin
This position will require travel to our NY office headquarters up to three times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.
A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.
Role Type: Full-Time, Exempt
Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin)
Schedule: Standard business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. ET. However, we provide flexibility based on local time zones and our Flex-Time Policy.
Salary: $80,000-100,000 (Annually)
Responsibilities:
- Lead and guide project teams while fostering a collaborative and high-performance work environment, and a willingness to mentor more junior team members and share knowledge
- Be accountable for meeting project timelines and keeping the project on track
- Manage developers projects throughout the execution phase to ensure success, as defined by adherence to standards of scope, budget, and timeline
- Coordinate various stakeholders and technical team members during project phases from initial kickoff through migration, implementation, customization, and support
- Coordinate and manage projects across our Customer Experience team, playing a key role in executing projects to enhance our e-commerce website and mobile app experience
- Create and manage product plans, build out roadmaps, and establish key milestones to ensure project deadlines are met
- Drive momentum by tracking progress, adjusting schedules, and delegating tasks
- Measure overall project performance to identify areas for improvement
- Demonstrate exceptional meeting facilitation skills, with a proven ability to foster attendee participation and collaboration in both small and large groups
- Employ strong analytical and problem-solving skills to manage shifting priorities, demands, and timelines
- Communicate proactively with all those involved to provide accountability, identify problems, create solutions, and implement efficiency improvements
- Demonstrate the ability to quickly learn, understand, and apply new technologies
Requirements:
- Bachelor’s degree (preferred concentrations in Business Administration, Project Management, or another related field)
- 4+ years of experience in project and resource management, specifically with development teams (experience within the e-commerce or technology sector is preferred)
- Knowledge of and experience with different project management frameworks, including waterfall and agile
- Experience in managing the delivery of customer-facing and internally-facing products or services
- Strong leadership skills
- Excellent written and verbal communication skills
- Proven ability to multi-task and reprioritize as needed
- Effective problem-solving and decision-making capabilities
- Eagerness to take ownership of projects and show initiative
- Strong attention to detail and a high bar of excellence
- Ability to maintain a positive, can-do attitude in a fast-paced work environment
Preferred Qualifications:
- Experience working as a developer or collaborating closely with developers
- Knowledge of the software development lifecycle (SDLC)
- Familiarity with FE and BE technology stacks (ex. React, microservices, etc.)
- Familiarity with Atlassian products (ex. JIRA, Confluence, etc.)
- Experience serving as a scrum master, CSM
- Experience with project management software
Why work with us:
- We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
- We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
- We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
- We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
- We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
- We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.
SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.
What our employees are saying:
- “I love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow, evolve, and continue to be even better. SupplyHouse is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated and you feel real growth in your position.” -Katy, Customer Service Team
- “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here! -Yash, IT Team
- "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team
Check us out! https://www.supplyhouse.com/our-company
Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.
We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.
All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.
