We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Remote Support Engineer/Network Engineer (IoT) should be skilled in IoT hardware. This person will play a crucial role in addressing and resolving network issues associated with our IoT hardware products
\n- Diagnose and resolve network issues for IoT hardware, either remotely or by guiding on-site customer actions.
- Thoroughly analyze connectivity problems and implement effective solutions.
- Document events properly and provide remote technical support to customers and internal teams.
- Assist in configuring and setting up IoT hardware devices, ensuring integration with existing network infrastructure.
- Communicate effectively with customers to understand and address their network concerns.
- Offer timely updates, manage customer expectations, and maintain detailed documentation of network configurations and troubleshooting steps.
- Contribute to the knowledge base for continuous improvement.
- Participate in testing to identify and address potential network issues in IoT hardware before product release.
- Stay updated on industry trends and best practices for IoT networking.
- Collaborate with cross-functional teams, including hardware engineers, software developers, and quality assurance, to resolve complex issues.
- Performs other duties as assigned
- Must have high school diploma or equivalent, Bachelor Degree in Information Technology or related field, preferred
- At least 3 years proven experience in roles such as Support Engineer or Network Engineer.
- Strong understanding of IoT hardware and related networking protocols.
- Must be proficient in troubleshooting network issues, including TCP/IP, DNS, DHCP, and VPNs
- Experience with remote support tools and methodologies.
- Experience with Ticketing Tool/s (Salesforce, Jira, SNOW, Etc,)
- Willing to work on a project-based setup.
- Relevant certifications, such as Cisco CCNA or CompTIA Network+, are advantageous.
- Advantageous to have familiarity with Linux OS.
- Advantageous to have familiarity with BLE, Wi-Fi HW, and SW technology.
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
