We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
- Plans and oversees projects to ensure completion in a timely fashion and within the set budget.
- Plans and designates project resources, prepares the budget, monitors progress, and updates stakeholders all throughout the project is managed.
- Determines and defines project scope and objectives.
- Prepares budget based on the scope of work and resource requirements.
- Tracks project costs in order to meet budget.
- Predicts resources needed to reach objectives and manages resources in an effective and efficient manner.
- Develops and manages detailed projects’ schedule and work plan.
- Measures project performance to identify areas for improvement; Monitors progress and make adjustments as needed.
- Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Utilizes industry best practices, techniques, and standards throughout entire project execution.
- Graduate of BA/BS degree or equivalent solid work experience
- Master in Project Management (MPM)/Project Management Professional (PMP) Certification/Certified Associate of Project Management (CAPM) Certification or Prince 2 Certification is a plus.
- At least 2 years of solid experience in project management in the BPO industry.
- Proficiency in Microsoft and Google Office applications; both Excel and Sheets.
- Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities.
- Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal.
- Proficiency in collaboration and delegation of duties.
- Exceptional level of discretion and confidentiality; Firm understanding and application of the lean business approach.
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
