We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
As a Recruiting Interviewer, you will be responsible for taking candidate calls in real-time to discuss salon-level career opportunities. In this role, you will be determining the position the candidate is interested in, asking questions, and documenting answers for the specific role.
This role is crucial to the candidate’s experience as it is the first touch point a candidate will have with a live person.
\n- Available to answer calls from interested candidates in real-time
- Use Dynalink software to monitor personal status and availability
- Engage with candidates via phone to determine the role they are best suited for
- Add leads to Gr8 People (ATS) and submits to role-specific jobs
- Disposition candidates in Gr8 People (ATS) and update status
- Read from scripted summary and questions to engage with the candidate
- Document answers via Gr8 People (ATS), follow up if necessary
- Determine candidate availability for Technical Interview
- Review Zenoti (Point of System (POS) to determine hiring manager availability for interview
- Use Slack when necessary to communicate with hiring manager and/or recruiters/recruiting coordinators
- Draft and send interview confirmation documents to candidates and hiring managers
- Be the brand: Real, Responsible, Respect
- Minimum of 6 months of related experience in a customer service account handling voice, chat, and email
- Strong interpersonal skills
- Ability to communicate effectively, written, and oral
- Good communication skills. Good comprehension. Keen to details. Superb work ethics.
- Prior experience in recruitment is a plus
- Willing to work on a project-based set-up
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.