We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
- Software Development: Research, Design, develop, test, and deploy software solutions, ensuring they meet performance
- Documentation: Maintain comprehensive and up-to-date documentation for all software development activities and the ability to take high-level User Story and break into tasks with clear expectations.
- Continuous Learning: Stay up-to-date with emerging technologies and industry trends to ensure our software solutions remain competitive.
- Collaboration: Work closely with other departments and have experience receiving guidance from more technical leadership and implementing solutions.
- Technical Leadership: Provide technical guidance and mentorship to junior developers and contribute to the continuous improvement of development processes.
- Project Management: Collaborate with project managers and stakeholders to define project scope, timelines, and deliverables.
- Problem-Solving: Diagnose and troubleshoot complex software issues, providing effective and timely solutions.
- Code Reviews: Conduct code reviews and provide constructive feedback to ensure code quality and adherence to best practices.
- At least 3 years of experience in Software development
- Strong knowledge and experience in JavaScript and TypeScript
- Experience in production delivery of a modern web app framework (angular, react/redux, svelte)
- Production experience with modern HTTP API and RESTful concepts.
- Strong SQL language / query language skills (MySQL, Microsoft SQL Server and PostgreSQL) Or any SQL equivalent language
- Have significant experience in managing ticket based work effort preferably in Azure DevOps / VSTS or any dev ops tool that uses KanBan style system
- Have capability and experience in turning a high level storyboard to a project
- Experience in handling Junior developer, code review and provide technical guidance and mentorship
- Developed Web Applications (API - E-Commerce) is a plus
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
