We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
As a Support Technician you will supply the best-in-class support to direct consumers on all technical support needs for one or more client partners.
\n- Handles support tickets created by our partner sales/customer representatives by calling, chatting, and setting up remote sessions to deliver the requested services to customers
- Close tickets within the recommended service times.
- Professional document all customer information, communication and computer systems that adheres to the quality standards set by the company.
- Encourage completion of customer survey
- Provide feedback on the tool, process, and business improvements
- Represent the company in a professional and ethical manner
- Continually educate and maintain a working knowledge of our products, services, and promotions
- Undergraduates are welcome to apply
- At least 6 months Technical Support Representative experience in BPO/call center industry
- Knowledge of technical support concepts, the connected home, and the Internet of Things (IoT)
- Troubleshooting macOS, Windows Platforms to the registry level, specific to installation and uninstallation of software.
- Home networks (wired and wireless) using multiple network technologies such as switches, routers, printers, IoT Devices, etc.
- Consumer/business peripherals -- printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
- Internet security
- Tech-related fields is preferred
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.