We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
- You will serve as a technical authority for entering mechanical configuration and diagnostic frequency metadata for rotating machines
- You will provide technical support for installation teams in the field including advising on proper sensor installation for diagnostics, machine configuration correction, and IoT connectivity troubleshooting
- You will use technical knowledge of machines to review installation and data entry for accurate vibration diagnostics
- You will communicate across teams to ensure the quality and completion of deployments
- You will have a significant impact on increasing overall efficiency and productivity
- Executes accurate information processing from various sources (spreadsheets, images, etc.) into our platform - including data parsing, entry, and image assessment.
- Experience with or knowledge of industrial machinery - e.g. vibration analyst, industrial reliability, maintenance technician, electrical technician, field technician, or similar role
- At least 2 years of mechanical, electrical, or data technical work experience
- Works autonomously - able to organize, track, and follow-up on multiple projects and tasks without micromanagement
- A good communicator with effective stakeholder management & conflict resolution skills
- Experience with rotating machinery reliability and diagnostics OR experience with rotating machinery maintenance and operation
- Experience with scripting or automation in Google suite and/or Microsoft Office suite
- Experience with Salesforce, Monday.com, and/or Slack
- Analytical mindset - able to identify risks, predict issues, and solve unexpected problems which may arise throughout the project
- Technology and business savvy with startup / scale up experience
- Familiarity with SaaS deployment in a industrial / manufacturing environment Be a good team player and an effective leader who is able to motivate their project team
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.