Care Team Operations Associate
Provide support services on behalf of Synapticure to the neurodegenerative community across the US. You will be part of a team that provides support services to patients, caregivers and loved ones affected by Alzheimer's disease and other dementias.
Synapticure is a for-profit entity that aims to give all neurodegenerative patients access to the best care while fueling the advancement of personalized treatments. We do so by creating a guided journey for each patient, their caregiver and family that educates and empowers while facilitating access to critical tests and leading experts.
You
You are passionate about improving patient satisfaction and outcomes. You’re comfortable representing the company in communication with Medical office’s, patients and caregivers. You are thoughtful, organized, curious and empathetic; kind and sincere. You love the ability to impact someone’s life. You are eager to be involved in a program from inception and are comfortable with growth, change and evolution to meet the needs of the patients with neurodegenerative diseases. You are comfortable and confident with technology.
Your Role
The CTOA drives administrative support functions across the market, such as scheduling and care coordination. The CTOA serves as a Synapticure’s representative to our members, external healthcare organizations, payer partners, and other partners to ensure that our members have the care and assistance they need to thrive.
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- Engagement
- Schedule and manage appointments per protocol or at the direction of the care teamSchedule clinical appointments
- Track scheduling tasks and ensure execution by due date
- Meet minimum required appointments scheduled daily
- Follow all proper scheduling policies and procedures
- Reschedule members who cancel, no show, or request to reschedule appointments
- Send appointment reminders and confirmation
- Manage related correspondence (e.g., document calls and texts)
- Assist members with coordination of transportation, home health, vendors (e.g., durable medical equipment), and other services as needed
- Support the release of medical records per protocol
- Basic knowledge of members with complex health needs - social, behavioral and physical
- Operations and Follow-Up
- Partner with the care team to complete visit-related tasks
- Request and obtain medical records from health plans and external providers and organizations per protocol
- Obtain completed member forms (e.g., medical power of attorney and medical orders for life-sustaining treatment and assessment forms)
- Review medical records to ensure all necessary components of the medical record are available for appointments
- Use member benefits platforms to organize insurance services
- Partner with care team members to perform eligibility checks when tasked
- Ensure appropriate eligibility status for all scheduled appointments
- Follow disenrollment procedures for members who are ineligible for services as needed and outlined by market specific procedures
- Manage faxing tasks, including assignment of received faxes
- Coordinate outgoing member communications, including standard mailings, news and member resources
- Other printing/mailing/faxing as needed
- Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
- Generate and communicate standard reporting as needed
- Analyze reports and help care team plan and learn from data
- Support operations leadership with developing and maintaining tracking sheets for various workflows
- Fulfill other duties to support member care and operations as assigned
- HS Diploma or equivalent
- Flexibility of working hours with preference on West Coast Time
- Experience handling and reviewing medical records
- Experience in a startup or organization that has experienced rapid growth and change
- Experience in coordinating and managing referrals
- Exceptional communication skills
- Experience with EHR systemsExperience with patient communication (ie scheduling and coordinating care)
- Basic knowledge of frequently prescribed medications
This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home.
Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.