Description
We are currently looking for a IT Support Engineer (1st Line Support Engineer) to join our customer` team . As a IT Support Engineer at BENOCS, you will provide 1st line support, from error analysis to qualification and initial solution.
Responsibilities:
- You will be the first point of contact for customer support, analyzing errors, finding solutions, and providing initial resolutions.
- If you come across any problems that cannot be solved, you will escalate them to the appropriate specialist departments.
- Using our support ticket tracking tool, you will monitor and respond to customer inquiries through GitLab Service Desk.
- You will conduct technical training courses and webinars, ensuring customers are familiar with new features and updates.
- Creating and maintaining help documents, such as FAQs, checklists, and technical documents, to assist customers in utilizing our products across various applications.
Requirements
Your TECH STACK includes:
- Languages: Bash, SQL
Tools & Frameworks you'll be working with:
- ClickHouse (SQL-based DBMS)
- GitLab CI/CD
- GitLab Service Desk
As for your QUALIFICATIONS:
- You have experience with GitLab Service Desk
- You possess the ability to analyze issues and determine their root cause
- You exhibit a customer-first mentality
- You can provide patient and empathetic support to non-technical users during troubleshooting
- You are eager to learn about Internet Traffic
It's a plus if you have:
- The ability to read and understand scripts
- Knowledge of internet topology and mechanisms behind internet transport
Benefits
- Salary range: €45,000 - €55,000 per year
- Enjoy flexible working hours and the option to work remotely
- Comprehensive benefits package, including a pension scheme, free health checks, and flu vaccines
- Opportunities for continuous learning and professional development
- Company-sponsored pension plan and virtual stock options
- Take advantage of our bike leasing program and subsidized public transportation
- Access discounts on a wide range of products and services
- Additional leave available for child care during illness
- Participate in our VSOP Program for exceptional employee recognition
