Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.
Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.
As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other, and respect each other while delivering best-in-class security solutions.
About the Role
We are looking for a Technical Solutions Engineer to collaborate directly with our partners and be responsible for enabling the Mexican Partner Ecosystem.
You are crucial to the success of our existing partners. You will be instrumental in onboarding new partners and generating engaging business, ultimately responsible for understanding and responding to our Partner's Pre/Post-sales needs, accelerating the time to sign and onboard new partners, and scaling the function long-term.
As a Partners Tech Solutions Engineer at Teramind, you'll showcase top-tier technical expertise in sales presentations, product demos, and technical evaluations. You'll drive and qualify opportunities with our partners, and influence product features based on market feedback.
If you're a tech-savvy pro who loves tackling complex systems, this role's for you!
Last but not least!
Proficiency in English + Spanish is a MUST for this role, and a deep understanding of cybersecurity tech is highly valued.
- Minimum of 3+ years in a Sales/Pre-sales Engineering role in B2B software- cybersecurity and/or workforce management.
- Proficiency in Linux Server and Windows environments
- Strong knowledge of cloud platforms including AWS and Azure
- Strong troubleshooting skills, and proactive approach to problem-solving
- Familiarity with Virtualization technologies Familiarity with Docker and PostgreSQL
- Clear execution, display superior attention to detail, organization, time management, and prioritization skills.
- Excellent written and oral communication skills in English and Spanish
- Availability to do 2-3 trips a year.
Nice to have
- Portuguese advanced communication skills
- Cybersecurity experience
Day-to-Day Duties
(will include but may not be limited to)
- Become an expert in Teramind’s products, develop a perfect understanding of Teramind’s product technology by troubleshooting, reproducing, determining the root cause for partner-reported challenges, and building tools for faster diagnosis to identify and resolve future challenges
- Work with the Teramind Team to provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations
- Create and communicate system design and integration strategy. Validate and assist with the proper deployment of solutions in customers’ networks.
- Design, manage, and deliver high-quality technical proof of values (POVs) for prospective customers, working cross-functionally with Partnerships, Sales, Engineering, and Support
- Proactively engage and communicate with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape
- Maintain accurate notes/feedback/updates in CRM (HubSpot) regarding customer input, status updates, next steps, etc.
- This role will require the unique ability to understand and articulate not only the technical advantages of Teramind but also the value proposition.
- Participate in proposal reviews.
- Coordinate with various internal functional teams to ensure all business unit goals are addressed in our proposals.
- Reports to the Partnerships Solutions Engineer Manager, who oversees the strategic direction and performance of the solutions engineering team.
This is a remote job. Work from anywhere! We're a global, distributed team looking for the finest talent. We've been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
At Teramind, we're a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.
- Competitive salary with a focus on a global market
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Ongoing training and development opportunities
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect :
-20' online test
-30' Intro call
-30' Tech call
-30' Final call
All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
