Remote Scouter

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are looking for an experienced Policy Manager to join our dynamic risk leadership team. You will report directly to our Head of Risk Policy, leading a team of Policy Program Managers responsible for creating and implementing a roadmap to preserve the trust and integrity of the Square ecosystem. You should have an expertise in risk fundamentals, program management skills, and experience leading teams. You will provide foundational support across Risk Policy while also operating as a member of Square’s high impact cross-functional teams that support initiatives for both existing and new Seller products.

You Will:

• Lead a team of Policy Program Managers in a fast-paced environment, coaching individuals to establish and grow cross-functional programs. These responsibilities include Quality Assurance, Learning & Development, Incident Response, Operational Capacity planning, and Operations Tooling to support the Risk team.

• Communicate a compelling vision for the team, funneling ideas into action, to create impact. 

• Identify gaps in current systems, policies, products and strategies and take actions to mitigate emerging risks, and enhance tooling.

• Drive cross-functional initiatives designed to improve operations scalability and reduce seller friction while keeping Square secure.  

• Build relationships and communication with internal customers across Policy, Product, Data, Design, and Engineering teams.

• Ensure our team’s ability to meet business objectives through staffing and organizational design

• Work with Operational Leads to build feedback loops (e.g. QA/QC) and identify areas of opportunity to improve experiences for Sellers and Risk Operations.

You Have:

• 7+ years of risk management experience in the FinTech space or complex financial firm.

• Experience successfully managing and developing teams of project or program managers

• Ability to bring along a complex array of stakeholders and navigate several competing needs and goals across the organization

• Excellent project and program management skills, with the ability to scope and execute complex cross-functional initiatives

• Prior experience leading team planning, goal-setting, and execution in areas such as operations, program management, or analytics

• Analyze datasets, interpret ambiguous situations, and make decisions under pressure

• Excellent written, oral, and presentation skills and an ability to synthesize information and make clear, concise recommendations and influence others

• Demonstrated ability to build and nurture relationships with cross-functional partners to drive change

• Ability to build and sustain a engagement through a positive team environment and culture

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $142,000 - USD $213,000
Zone B: USD $132,100 - USD $198,100
Zone C: USD $124,900 - USD $187,300
Zone D: USD $113,600 - USD $170,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.