About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Donor Systems Analyst
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Please remove for internal JD’s (To be used for external postings only)
Reports to: Director, Support Experience
Classification: Exempt Full Time
Union Role: Yes
Salary Range: 68k - 75k
Summary:
The Donor Systems Analyst is a pivotal role at The Trevor Project, dedicated to enhancing our fundraising operations through the strategic use of technology. This position involves the implementation, administration, and advancement of technological applications aimed at supporting and improving our fundraising initiatives. This position is responsible for maintaining, upgrading, and optimizing all processes and systems related to our fundraising technology platforms. The Analyst ensures that our technology infrastructure effectively supports our fundraising strategies and initiatives, delivering on both efficiency and effectiveness. The Donor Systems Analyst is a linchpin in our efforts to leverage technology for fundraising success, embodying a blend of technical prowess and strategic acumen to propel our mission forward. This role requires a proactive, knowledgeable, and communicative individual dedicated to optimizing our donor engagement and management practices.
\n- System Optimization: Continuously maintain and enhance processes, systems, and data integral to our donor technology, ensuring they meet organizational needs and standards.
- Collaboration and Requirements Gathering: Work closely with subject matter experts, team members, and stakeholders to thoroughly understand existing workflows. Effectively capture and document requirements to streamline operations and facilitate system enhancements.
- Standards and Documentation: Implement industry standards and best practices across business units. Maintain and update documentation for Development’s Standard Operating Procedures (SOPs) and data models, ensuring compliance and consistency in business rules.
- Project Planning and Execution: Develop detailed project plans that include timelines, budgets, resource allocations, and dependencies. Take the lead in crafting functional specifications, designing testing strategies, and defining user acceptance criteria to guide project progression from inception through completion.
- Leadership in Project Management: Serve as the primary coordinator for project organization and timelines, emphasizing donor management and fundraising initiatives. Ensure projects are delivered on time and meet predefined objectives.
- Stakeholder and Vendor Engagement: Collaborate with technology teams, vendors, and stakeholders to refine project execution continuously. Maximize the efficiency and impact of technology investments by facilitating effective communication and cooperation among all parties involved.
- Training and User Adoption: Develop and deliver comprehensive training sessions on our CRM system. Drive and monitor the adoption of CRM, payment processing, and related applications, assessing usage to identify areas for improvement and ensure optimal utilization of technological resources.
Why Trevor?
A career that truly makes a difference in the lives of LGBTQ young people–every single day
Outstanding benefits, including:
Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
403(b) retirement plan with 3% match
Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer
Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.
Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.
Online Subscription to Headspace, a digital mindfulness and meditation platform
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.
This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.
The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.
