About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Senior SaaS Systems Administrator
Reports to: IT Infrastructure Manager
Eligibility: Applicants and staff must be permanently authorized for employment in the United States. The Trevor Project will not sponsor employment authorization for this position.
Supervisory Role: No
Classification: Exempt Full Time
Union Role? No
Salary Range: $115,000-125,000
Summary:
This role will oversee The Trevor Project’s complex, endpoint and cloud computing/SaaS infrastructure–including identity and access management, security, end user Mac hardware, and enterprise applications, like Okta and Google Workspace. You will architect and maintain complex middleware automations and service buses under the Trevor Jazz Shrimp brand. You will mentor and provide informal leadership to other members of the IT Infrastructure team and the Technology team as a whole. You will document standard operating procedures and runbooks, and will act as a third line of escalation for complex technical issues not solved by the IT Helpdesk staff.
- Perform day-to-day maintenance and ongoing support of our existing tech stack of Google Workspace, Slack, Salesforce, Jamf, and more
- Architect, build, and maintain our internal Identity and Access Management (IAM) tools (Okta) and act as a subject matter expert on best practices
- Act as the primary architect and owner of the Trevor Jazz Shrimp Service Bus Platform for Process Automation. Envision, design and deploy new functionality to diverse audiences, receive and respond to feedback and feature requests, and create documentation for both internal and external audiences as needed to promote the functionality and branding of Jazz Shrimp.
- Manage access to systems through role-based security and access provisioning, and audit user access to systems and ensure licenses are being used effectively
- Act as an IT liaison to other teams who are looking to integrate their tools and systems with the rest of The Trevor Project
- Independently identify opportunities for improvement across our SaaS stack and act as a change champion
- Act as an escalation path for our help desk team, including supporting with service desk requests and writing knowledge based articles
- Act as a mentor and escalation point for other SaaS System Administrators, using your knowledge and expertise to support the team and help your colleagues grow.
- Collaborate with the IT Infrastructure Manager to evaluate potential SaaS tools as part of the The Trevor Project’s procurement process; take a leading role on implementation of new SaaS solutions
- Create, maintain, and test disaster recovery and business resiliency plans for supported applications
- Lead and collaborate with empathy, showing courage and compassion when making decisions
- Demonstrate fair, ethical, and equitable business practices
- Learn eagerly, share knowledge generously, and improve continuously
- Demonstrate successful planning and problem-solving skills, with proven ability to multitask and work well within tight timelines
- Work, communicate, and collaborate effectively with others
- Demonstrate attention to detail and accuracy in all work
- Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
- Other relevant duties and responsibilities as assigned
- 3 or more years of combined education, work, and/or certification experience with demonstrated expertise in systems administration.
- Proficiency in:
- Enterprise Collaboration and Productivity Suite Management
- Identity and Access Management Principles and Administration
- Specific experience with Okta and Okta Workflows
- Robotic Process Automation Principles and Best Practices
- Role-based Access Control Principles and Best Practices
- Software as a Service (SaaS) Platform Management
- SaaS Platform Integration
- Single Sign On (SSO) and Multi-factor Authentication (MFA)
- Change Management
- Technology Support
- Technical Process Documentation
- Disaster Recovery and Business Continuity Planning
- Spoken and written English
Why Trevor?
A career that truly makes a difference in the lives of LGBTQ young people–every single day
Outstanding benefits, including:
Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
403(b) retirement plan with 3% match
Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer
Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.
Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.
Online Subscription to Headspace, a digital mindfulness and meditation platform
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.
The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.