Job Summary:
As a Toptal Design Matcher, you will be working directly with Toptal’s clients to understand their needs, custom-match them with Designers from our talent network, and provide support during the matching process, throughout the engagement, and beyond.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
· Engage with clients to understand their business challenges and needs.
· Manage client expectations effectively.
· Write professional, engaging, and accurate job descriptions to attract the best talent for the job.
· Find the right talent to meet clients’ goals.
· Introduce the talent to the client in a way that showcases the talent’s experience, skills, and relevance to the client’s business needs.
· Manage the matching process end-to-end to ensure a positive experience for both the client and talent, including:
· Confirm that talent meets both the skills and experience criteria along with the commitment and timezone constraints.
· Negotiate talent rates to ensure the talent falls within the client’s stated budget.
· Tracking, understanding, and incorporating client and talent feedback to increase the likelihood of success.
· Work collaboratively with other teams to effectively take advantage of opportunities, remove friction in the process, and deal with engagement issues when they arise.
In the first week, expect to:
· Onboard and integrate into Toptal.
· Learn about Toptal’s history, culture, and vision.
· Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
· Shadow matching calls and learn about the matching process with your TopPal.
In the first month, expect to:
· Take on your first clients and manage their engagements with Toptal.
· Learn about supporting teams and how they contribute to the company’s success.
· Work closely with individual Designers and our talent network.
· Become proficient with Toptal’s platform.
In the first three months, expect to:
· Be a well-integrated member of the organization with positive relationships in Matching, Sales, and Talent Operations.
· Build a mature client portfolio.
· Establish direct connections with top talent in our network.
· Resolve any client-talent disputes that may arise in your client portfolio, while exercising discretion and independent judgment.
In the first six months, expect to:
· Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
· Understand best practices and share effective strategies with the team.
· Reflect on your performance to identify opportunities for experimentation and improvement.
In the first year, expect to:
· Act as a subject matter expert on Design.
· Continue to promote an environment of teamwork and collaboration.
· Offer insights and ways to improve the success of a Matching lifecycle based on feedback, experience, and data insights.
· Participate in onboarding newcomers and helping them learn about best practices.
Qualifications and Job Requirements:
· Bachelor’s degree is required.
· 5+ years of experience in the development, execution, and evaluation of design strategies and projects.
· 5+ years of experience in a consultative role at a design or digital agency or a technology consultancy.
· Ability to differentiate between Brand Design, Product Design, Marketing Design, Visual Design, etc.
· Ability to critically evaluate a design portfolio and assess talent capabilities needed based on client problems or objectives.
· Strong understanding of typical product and business challenges and life cycles, including how and where design may help address those challenges.
· Experience in scoping and preparing project proposals, with the ability to understand an ambiguous business need and translate it into requirements and responsibilities.
· Excellent communication, relationship development, and emotional intelligence skills to manage client relationships, excelling at active listening, negotiation and closing.
· Understanding of business strategy and the relationship between design, marketing, and product management concepts.
· Strong attention to detail, excellent time management skills, commitment to continuous improvement, and adaptability.
· Adheres to tight deadlines and thrives under pressure.
· Experience in recruiting or talent allocation / team building is a plus.
· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
· Strong strategic thinking skills.
· Outstanding written and verbal communication skills.
· Entrepreneurial mindset, a self-starter who can execute with limited guidance.
· Full-time availability during US EST, CST, MST or PST working hours.
· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
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